Privacy Policy

Last Updated: 24 December 2025

This Privacy Policy describes how Helixson Global OPC Private Limited, operating under the brand name Helixson.cloud (“Company”, “Helixson”, “we”, “us”, “our”), collects, uses, stores, discloses, and protects personal and business information when you access our website or use our services.

This policy applies to all visitors, customers, partners, and users (“You”, “User”, “Client”) of https://www.helixson.cloud and all related services.

• Legal Entity: Helixson Global OPC Private Limited

• Brand Name: Helixson.cloud

• Jurisdiction: India

This Privacy Policy applies to:

• Website visitors

• Customers purchasing services

• Users accessing hosted infrastructure

• Business clients and resellers

It does not apply to third-party websites, services, or applications linked from our platform.

We may collect:

• Full name

• Email address

• Phone number

• Company name

• Billing and contact address

• Login credentials (encrypted)

• Service usage details

• Support tickets and communications

• Transaction details

• Payment method identifiers
  (Note: We do not store complete card or banking details.)

• IP address

• Browser type and device information

• Log files

• Server access logs

We process data based on:

• Contractual necessity (service delivery)

• Legal obligations (tax, compliance, law enforcement)

• Legitimate business interests

• User consent (where required)

Information is used to:

• Provide, operate, and manage services

• Process orders and payments

• Communicate service updates and notices

• Provide customer support

• Improve platform security and performance

• Comply with legal and regulatory requirements

We use cookies and similar technologies to:

• Maintain session security

• Analyze website traffic

• Improve user experience

Users may disable cookies via browser settings; however, some features may not function correctly.

We do not sell or rent personal data.

We may share information with:

• Domain registrars

• Payment gateways

• Data centers and infrastructure partners

• Government or legal authorities when required by law

All third-party processors are contractually obligated to protect data confidentiality.

• Data is stored on secure servers

• Retention is limited to business or legal necessity

• Backup copies may exist for disaster recovery

We may retain information even after service termination where required by law.

We implement:

• Access controls

• Firewalls and monitoring

• Encryption where applicable

• Restricted internal access

However, no system is completely secure, and we cannot guarantee absolute security.

Clients are solely responsible for:

• Data hosted on their servers

• Compliance with data protection laws

• Content legality

• Application-level security

Helixson.cloud acts only as a data processor, not a data controller, for hosted client content.

Data may be processed or stored in locations outside India depending on service architecture. Appropriate safeguards are applied in such cases.

We may disclose information:

• To comply with legal obligations

• In response to court orders or government requests

• To protect company rights, users, or infrastructure

Subject to applicable law, users may have rights to:

• Access personal data

• Request correction

• Request deletion (where legally permissible)

• Withdraw consent

Requests may be submitted via support channels.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website. Continued use of services indicates acceptance.

For privacy-related queries or requests:

Email: support@helixson.cloud
Website: https://www.helixson.cloud